Plumbing FAQ | Answers From Licensed Plumbers | Hardin Services Inc.

Question 1

How quickly can you respond to a plumbing repair call?

Accepted Answer

We offer same-day service for most plumbing repairs. For non-emergency repairs, we can typically schedule an appointment within 24-48 hours. Emergency repairs receive priority response, often within the hour.

Question 2

Do you provide free estimates for plumbing repairs?

Accepted Answer

Yes! We provide free estimates for all plumbing repair work. Our technician will assess the issue, explain what's needed, and give you an upfront price before any work begins. No surprises, no hidden fees.

Question 3

What types of faucets can you repair or install?

Accepted Answer

We work with all faucet types including compression, ball, cartridge, and ceramic disc faucets. Whether it's a kitchen sink, bathroom vanity, bathtub, or outdoor spigot, we have the expertise and parts to handle it.

Question 4

Is it better to repair or replace my toilet?

Accepted Answer

It depends on the issue and the toilet's age. Minor repairs like flappers, fill valves, or wax rings are usually worth fixing. However, if your toilet is 15+ years old or needs frequent repairs, replacement with a modern, water-efficient model often makes more sense.

Question 5

Why is my water pressure low throughout my house?

Accepted Answer

Low water pressure can result from several issues: clogged pipes, a failing pressure regulator, partially closed shut-off valves, or problems with the municipal supply. Our technicians will diagnose the exact cause and recommend the best solution.

Question 6

Do you warranty your plumbing repair work?

Accepted Answer

Absolutely. All our repair work comes with a workmanship warranty. We also honor manufacturer warranties on any parts or fixtures we install. Your satisfaction is guaranteed.

Question 7

How fast can you respond to a plumbing emergency?

Accepted Answer

We prioritize emergency calls and typically arrive within 30-60 minutes. Our technicians are strategically located throughout Chesapeake Beach and Calvert County to ensure rapid response times, day or night.

Question 8

What qualifies as a plumbing emergency?

Accepted Answer

Plumbing emergencies include burst pipes, major water leaks, sewage backups, gas leaks, complete loss of water, flooding, and any situation that poses immediate risk to your property or health. When in doubt, call us - we'll help you determine the urgency.

Question 9

Do you charge extra for nights and weekends?

Accepted Answer

We maintain transparent pricing for emergency services. While emergency rates may differ from standard service calls due to the immediate response required, we always provide upfront pricing before beginning work. No surprise fees.

Question 10

What should I do while waiting for the emergency plumber?

Accepted Answer

If safe to do so, locate and turn off the main water shutoff valve to stop water flow. For gas leaks, evacuate the home and call from outside. Move valuables away from water damage areas. Don't attempt repairs yourself - we'll be there quickly.

Question 11

Can you help with water damage cleanup?

Accepted Answer

While our focus is plumbing repair, we can recommend trusted water damage restoration partners. Our priority is stopping the source of the problem quickly, which minimizes the extent of any water damage.

Question 12

Are your emergency plumbers licensed and insured?

Accepted Answer

Absolutely. All our technicians are fully licensed, insured, and background-checked. They arrive in marked vehicles with professional equipment, ready to handle any plumbing emergency safely and effectively.

Question 13

What are signs of a gas leak in my home?

Accepted Answer

Common signs include a rotten egg or sulfur smell, hissing sounds near gas lines, dead plants near gas pipes, bubbles in standing water, or physical symptoms like headaches, dizziness, or nausea. If you suspect a gas leak, evacuate immediately and call your gas company and a professional plumber.

Question 14

Is it safe to use electronic devices if I smell gas?

Accepted Answer

No. Do not use any electrical devices, including light switches, phones, or appliances, as they could create a spark. Evacuate the area immediately, avoid creating any sparks or flames, and call for help from a safe distance outside your home.

Question 15

How much does gas line repair cost?

Accepted Answer

Gas line repair costs vary depending on the location and extent of the damage. Minor repairs may cost a few hundred dollars, while extensive repairs or whole-house repiping can cost more. We provide upfront pricing after our initial inspection.

Question 16

Can you install gas lines for new appliances?

Accepted Answer

Absolutely. We install gas lines for stoves, dryers, water heaters, fireplaces, outdoor grills, and more. All installations are performed to local code requirements and include proper pressure testing.

Question 17

Do you work with both natural gas and propane?

Accepted Answer

Yes, we service both natural gas and propane systems. Whether you need line installation, repair, or appliance hookups, we have the expertise to handle both types of gas safely.

Question 18

Are you licensed for gas line work?

Accepted Answer

Yes, our plumbers are fully licensed and certified to work on gas lines. Gas line work requires specialized training and certification beyond standard plumbing, and we meet all state and local requirements.

Question 19

How do I know if my pipes need repair or full replacement?

Accepted Answer

It depends on the pipe material, age, and extent of damage. Isolated damage can often be repaired, but widespread corrosion, frequent leaks, or outdated materials like galvanized or polybutylene pipes usually warrant replacement. We'll assess and give you honest recommendations.

Question 20

What pipe materials do you work with?

Accepted Answer

We work with all residential pipe materials including copper, PEX, CPVC, PVC, cast iron, galvanized steel, and ABS. For replacements, we typically recommend copper or PEX depending on the application and your budget.

Question 21

How long does a whole-home repipe take?

Accepted Answer

Most whole-home repiping projects take 2-5 days depending on home size, accessibility, and the extent of work. We work efficiently to minimize disruption and restore your water service as quickly as possible.

Question 22

What are the signs I need pipe repair?

Accepted Answer

Warning signs include discolored water, low water pressure, frequent leaks, visible corrosion, water stains on walls or ceilings, and unexplained increases in water bills. Older homes with original plumbing should be inspected proactively.

Question 23

Is PEX piping better than copper?

Accepted Answer

Both are excellent choices. Copper is time-tested and durable but costs more. PEX is more affordable, resists freezing better, and is faster to install. We'll help you choose the best option for your specific situation and budget.

Question 24

Do you repair pipes behind walls without major demolition?

Accepted Answer

When possible, yes. We use minimally invasive techniques and strategic access points to repair or replace pipes with the least disruption. We'll explain what access is needed before work begins.

Question 25

What causes drains to clog?

Accepted Answer

Common causes include hair and soap buildup in bathroom drains, grease and food particles in kitchen drains, tree root intrusion in main lines, and foreign objects flushed down toilets. Mineral buildup and pipe deterioration can also contribute to slow drains.

Question 26

What's the difference between snaking and hydro jetting?

Accepted Answer

Drain snaking uses a mechanical auger to break through clogs and is ideal for simple blockages. Hydro jetting uses high-pressure water to scour pipe walls clean, removing buildup and roots. We recommend hydro jetting for recurring clogs or heavily scaled pipes.

Question 27

How often should drains be professionally cleaned?

Accepted Answer

For most homes, annual drain cleaning helps prevent clogs and maintain flow. Homes with older plumbing, large families, or trees near sewer lines may benefit from more frequent service. We can recommend a schedule based on your situation.

Question 28

Are chemical drain cleaners safe to use?

Accepted Answer

We don't recommend chemical drain cleaners. They can damage pipes over time, are harmful to the environment, and often don't solve the underlying problem. Professional cleaning is safer and more effective for persistent clogs.

Question 29

Why do my drains keep clogging?

Accepted Answer

Recurring clogs often indicate a deeper issue: pipe deterioration, tree root intrusion, improper slope, or a partial blockage further down the line. Video inspection can identify the root cause so we can provide a lasting solution.

Question 30

Can you clear drains without making a mess?

Accepted Answer

Absolutely. We use professional equipment and techniques designed to contain debris. Drop cloths protect your floors, and we clean up completely when the job is done.

Question 31

What are signs of sewer line problems?

Accepted Answer

Warning signs include multiple slow drains, gurgling sounds from drains, sewage odors inside or outside, soggy spots in your yard, unusually green patches of grass, and sewage backups. If you notice any of these, schedule a camera inspection.

Question 32

What is trenchless sewer repair?

Accepted Answer

Trenchless methods repair sewer lines without extensive excavation. Pipe lining inserts an epoxy-coated liner that hardens into a new pipe inside the old one. Pipe bursting breaks apart the old pipe while pulling a new one through. Both minimize yard damage.

Question 33

How much does sewer line repair cost?

Accepted Answer

Costs vary significantly based on the problem, repair method, depth, and length of the affected section. Simple repairs may cost a few hundred dollars, while full replacements can reach several thousand. We provide detailed, upfront estimates after inspection.

Question 34

Can tree roots really damage sewer lines?

Accepted Answer

Yes, tree roots are one of the most common causes of sewer problems. They seek out moisture and can enter through tiny cracks or joints, then grow and expand, causing blockages and pipe damage. Regular inspection and treatment can prevent major issues.

Question 35

How long do sewer line repairs last?

Accepted Answer

Modern sewer repairs are built to last. Pipe lining typically lasts 50+ years. New pipe installations using PVC or other modern materials can last 75-100 years with proper maintenance. We warranty all our work.

Question 36

Will you need to dig up my entire yard?

Accepted Answer

Not necessarily. Trenchless methods often require only small access holes. Even traditional repairs are targeted to the affected area. We always recommend the least invasive method that will effectively solve the problem.

Question 37

Why is my water heater not producing hot water?

Accepted Answer

Several issues can cause no hot water: a tripped circuit breaker, failed heating element, broken thermostat, pilot light out (gas units), or sediment buildup. Our technicians quickly diagnose the exact cause and get your hot water flowing again.

Question 38

How do I know if my water heater needs repair or replacement?

Accepted Answer

Consider repair if your unit is under 8-10 years old and has a single, fixable issue. Consider replacement if it's over 10-12 years old, needs frequent repairs, has rust in the tank, or you're experiencing significantly higher energy bills. We'll give you honest advice on the best option.

Question 39

Why is my water heater making strange noises?

Accepted Answer

Popping, rumbling, or crackling sounds usually indicate sediment buildup at the bottom of the tank. This sediment gets heated and creates noise. A professional flush can resolve this. Loud banging may indicate a more serious issue requiring immediate attention.

Question 40

Can you repair tankless water heaters?

Accepted Answer

Yes! We service all major tankless water heater brands including Rinnai, Navien, Noritz, and Rheem. Common repairs include ignition system issues, heat exchanger cleaning, flow sensor replacement, and error code diagnosis.

Question 41

How long does a water heater repair typically take?

Accepted Answer

Most water heater repairs are completed in 1-2 hours. Simple fixes like thermostat replacement or pilot light relighting can be done in under an hour. More complex repairs involving parts replacement may take longer, but we always work efficiently to restore your hot water.

Question 42

Is it dangerous to have a leaking water heater?

Accepted Answer

A leaking water heater should be addressed promptly. Small leaks can cause water damage, mold growth, and increased utility bills. Leaks from the tank itself often indicate corrosion and may require replacement. Leaks from valves or fittings are typically repairable. Call us to assess the situation safely.

Question 43

How do I know if I need a new water heater?

Accepted Answer

Consider replacement if your water heater is 10-15+ years old, requires frequent repairs, makes unusual noises, produces rusty water, leaks from the tank, or can't keep up with your hot water needs. We can assess your unit and advise on repair vs. replacement.

Question 44

Should I get a tank or tankless water heater?

Accepted Answer

Tank heaters have lower upfront costs and work well for most homes. Tankless units cost more initially but provide endless hot water and lower energy bills. The best choice depends on your household size, usage patterns, and budget. We'll help you decide.

Question 45

What size water heater do I need?

Accepted Answer

Size depends on your household. A 40-gallon tank typically serves 2-3 people, 50-gallon for 3-4 people, and 75+ gallons for larger families. For tankless, we calculate based on simultaneous hot water demands. We'll size it right for your needs.

Question 46

How long does water heater installation take?

Accepted Answer

Most standard tank replacements take 2-4 hours. Tankless installations or conversions may take 4-8 hours due to additional electrical or venting requirements. We'll give you a time estimate based on your specific installation.

Question 47

Do you haul away the old water heater?

Accepted Answer

Yes! We remove and properly dispose of your old water heater as part of our installation service. You won't have to worry about dealing with the old unit yourself.

Question 48

What warranty comes with a new water heater?

Accepted Answer

New water heaters come with manufacturer warranties typically ranging from 6-12 years depending on the model. We also provide a workmanship warranty on our installation. Extended warranties are available for added peace of mind.

Question 49

What is backflow and why do I need prevention?

Accepted Answer

Backflow occurs when contaminated water flows backward into the clean drinking water supply. This can happen due to pressure changes or back-siphonage. Backflow preventers are devices that stop this contamination. They are required by law for any connection that could allow contaminated water to enter the public water system, such as irrigation systems, fire sprinklers, and certain commercial equipment.

Question 50

How often does my backflow device need testing?

Accepted Answer

Most municipalities in Maryland, DC, and Virginia require annual testing of backflow prevention devices. You will typically receive a notice from your water authority when testing is due. We recommend scheduling before the deadline to avoid potential water service interruptions.

Question 51

What are the three types of backflow preventers?

Accepted Answer

The three main types are: (1) Reduced Pressure Zone (RPZ) valves - used for high-hazard applications where contamination could be toxic; (2) Double Check Valves (DCV) - used for low-hazard applications; and (3) Vacuum Breakers (PVB/AVB) - used to prevent back-siphonage in irrigation and fire systems. The type required depends on your specific application and local code.

Question 52

What happens if my backflow device fails testing?

Accepted Answer

If your device fails, it must be repaired or replaced before we can file a passing certification. Common failure points include worn seals, damaged check valves, and debris in the assembly. We'll provide upfront pricing for repairs and can usually complete them same day. Your water authority may require the device to be repaired within a specific timeframe, often 10-30 days.

Question 53

Does Hardin Services file the paperwork with the water authority?

Accepted Answer

Yes. We handle all documentation and submit test results directly to your municipality or water authority. You will receive a copy for your records, and we ensure compliance requirements are met on time.

Question 54

Do I need backflow testing for my home sprinkler system?

Accepted Answer

Yes. In most jurisdictions, any irrigation system connected to potable water requires an approved backflow preventer and annual testing. This protects the public water supply from contamination that could occur if chemicals, fertilizers, or stagnant water from your lawn flow backward into the drinking water system.

Question 55

What is the difference between RPZ and Double Check valves?

Accepted Answer

RPZ (Reduced Pressure Zone) valves provide the highest level of protection and are used for high-hazard applications where contamination could be toxic. They include a pressure differential relief valve that dumps water if pressure drops. Double Check Valves (DCV) are for low-hazard applications and use two check valves in series. Your local code determines which type is required for your specific installation.

Question 56

Can you test and certify any brand of backflow device?

Accepted Answer

Yes. We are certified to test all major brands including Watts, Wilkins, Febco, Conbraco, and others. Our technicians carry common repair parts for most brands, ensuring fast service when repairs are needed.

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